Real questions get real answers — about dosing, about whether a formula suits your animal, or about an order that has gone astray.

Get in touch

[TO CONFIRM: the public support email address and, if there is one, a phone number and support hours. The store's admin address must not be published here.]

We aim to reply within one business day.

Before you write in

• Order not arrived? Check order tracking first — most parcels are simply still moving.
• Changing a subscription? You can do it yourself on the subscription page.
• Want a refund? Our 90-day guarantee explains what to do.
• Dosing question? The FAQ covers the common ones by species and weight.

Veterinary questions

We can tell you what is in a product and how it is meant to be used. We cannot tell you whether it is right for a specific animal with a specific condition — that is your vet's call, and they have information we do not.