The 90-day guarantee

Pawsy products carry a 90-day money-back guarantee. If you are not happy with a product, tell us within 90 days of delivery and we will refund it — including the part you have already used. Animals are individuals, and not every formula suits every one of them.

You do not need to return an opened tub, bottle or bag to get the refund. We would rather not have used product shipped back across the country.

How to start a refund

1. Contact us with your order number.
2. Tell us which product, and briefly what went wrong — it genuinely helps us.
3. We confirm the refund by email.

Refunds go back to the original payment method. Banks typically take 5–10 business days to post them once we have issued the refund.

Damaged or incorrect items

If a product arrives damaged, leaking, or is not what you ordered, contact us with a photo and we will send a replacement at no cost. There is no time limit on this beyond the guarantee window.

Subscriptions

Subscription orders are covered by the same guarantee. You can cancel, pause or skip at any time — see the Subscription Policy. Cancelling a subscription does not automatically refund an order that has already shipped; ask us and we will handle it.

Exclusions

The guarantee covers products bought directly from this store. It does not cover products bought through a third-party marketplace or reseller, who will have their own returns process.