A tracking link is emailed to you the moment your parcel is collected by the carrier. That email is the fastest route to current status.

Find your order

• If you have an account, every order and its tracking link is under your account.
• If you checked out as a guest, use the tracking link in your shipping confirmation email.
• Can't find the email? Check spam, then contact us with the name and address on the order.

Tracking hasn't updated

Carrier tracking often stays quiet for 24–48 hours after collection, and again while a parcel moves between sorting facilities. That gap is normal and does not mean the parcel is lost.

If tracking has not moved for five business days, get in touch — we will chase the carrier or send a replacement.

Marked delivered, but nothing arrived

Check with anyone else at the address and look wherever your carrier usually leaves parcels. Carriers occasionally scan a parcel as delivered a little early. If it has not appeared after 24 hours, contact us and we will sort it out.

[TO CONFIRM: whether a self-serve tracking widget should be embedded here. The homepage previously linked to the ParcelPanel app, which is not installed on this store — that link now points at this page.]