Shipping policy
We ship evo cases across the European Union and the United States. Every order is tracked from our warehouse to your door.
Processing time
Orders placed before 14:00 CET on a working day are picked and dispatched the same day. Orders placed after that, or at a weekend or public holiday, leave on the next working day.
Delivery times
These are estimates from the moment your order is dispatched, not from the moment you order.
- European Union: 2 to 4 working days
- United States: 3 to 6 working days
- Rest of world: currently not served
Shipping cost
- Free tracked shipping on orders over EUR 80
- Below that threshold, the shipping cost is calculated at checkout before you pay
Tracking
You will receive a tracking link by email as soon as your parcel is scanned by the carrier. If your tracking has not updated for more than three working days, contact us and we will open an enquiry with the carrier.
Customs and duties
Orders within the EU and within the US ship domestically and are not subject to import duty. We do not currently ship outside these regions.
Wrong or undeliverable address
If a parcel is returned to us because the address was incomplete or nobody could take delivery, we will contact you to arrange redelivery. Redelivery to a corrected address may incur a further shipping charge.
Lost or damaged in transit
If your order arrives damaged, or tracking shows it as delivered and you do not have it, contact us at support@evo.com within 14 days of the delivery date and we will replace it or refund it.
Questions
Email support@evo.com and we will respond within one working day.